VELLUTO

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options displayed at checkout

Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination. You will see the shipping options available to you at checkout.

Orders within the Netherlands are usually delivered within 1–3 business days. International orders may take 5–10 business days, depending on your location. You’ll receive a tracking link once your order has been dispatched.

Shipping costs are calculated at checkout based on your delivery address. We also offer free shipping on orders over €250.

Yes, you can return or exchange items within 14 days of delivery provided they are unworn, unwashed, and in their original condition with tags attached. Please visit our Returns Policy page for detailed instructions.

To initiate a return, please contact us via our Contact page or email us at [your support email]. We will guide you through the return process.

If you receive a faulty or incorrect product, please contact us immediately with your order number and photos of the item. We will arrange a replacement or refund for you.

Most of our products fit true to size. For best results, we recommend checking the size guide provided on each product page before placing your order.

Orders can only be modified or canceled if they haven’t been processed yet. Please contact us as soon as possible, and we’ll do our best to assist you.

You can reach our customer support team through the Contact page on our website or by emailing us at [your support email]. We aim to respond within 24 hours.